Customer Experience Certification Workshop

The workshop that will help you get the CCXP certification

Created by: Dr Osman Khan
London based Business School Professor, Consultant & Trainer

What Will I Learn?

• The difference between customer experience (CX) and Customer Experience Management (CEM)
• The benefits of CEM for an organisation
• Customer Journey Mapping
• Examples of Best practice firms and how they got to be the best
• The link between Customer Experience and Customer Loyalty
• The 12-Steps to developing a great CEM programme
• How to get Certified (CCXP)

Requirements

• None. This course will start a beginner level, but will take you to advanced level.

Target audience

• Customer Engagement Managers / Directors
• Business Owners & Entrepreneurs
• Customer Service Managers / Directors
• Customer Experience Managers / Directors
• Head / Director of Customer Insights
• Social Media Managers
• Senior Marketing Managers / Directors
• Chief Customer Officers
• Vice President of Marketing
• General Manager
• Director of Business Development
• Director of Operations
• Directors / MDs / CEOs
• Brand Managers
• Senior Executives