Customer Experience Certification Workshop
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- This product is available at Udemy.
- At udemy.com you can purchase Customer Experience Certification Workshop for only $16.00
- The lowest price of Customer Experience Certification Workshop was obtained on June 11, 2025 3:18 am.
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Customer Experience Certification Workshop
★★★★★
$16.00 in stock
Udemy.com
as of June 11, 2025 3:18 am
The workshop that will help you get the CCXP certification
Created by:
Dr Osman Khan
London based Business School Professor, Consultant & Trainer
London based Business School Professor, Consultant & Trainer
Rating:4.25 (916reviews)
3909students enrolled
What Will I Learn?
- The difference between customer experience (CX) and Customer Experience Management (CEM)
- The benefits of CEM for an organisation
- Customer Journey Mapping
- Examples of Best practice firms and how they got to be the best
- The link between Customer Experience and Customer Loyalty
- The 12-Steps to developing a great CEM programme
- How to get Certified (CCXP)
Requirements
- None. This course will start a beginner level, but will take you to advanced level.
Target audience
- Customer Engagement Managers / Directors
- Business Owners & Entrepreneurs
- Customer Service Managers / Directors
- Customer Experience Managers / Directors
- Head / Director of Customer Insights
- Social Media Managers
- Senior Marketing Managers / Directors
- Chief Customer Officers
- Vice President of Marketing
- General Manager
- Director of Business Development
- Director of Operations
- Directors / MDs / CEOs
- Brand Managers
- Senior Executives
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