Customer Experience (CX) Management Fundamentals
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- At udemy.com you can purchase Customer Experience (CX) Management Fundamentals for only $49.99
- The lowest price of Customer Experience (CX) Management Fundamentals was obtained on October 2, 2025 2:16 am.
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Customer Experience (CX) Management Fundamentals
Original price was: $49.99.$10.00Current price is: $10.00.
Description
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Customer Experience (CX) Management Fundamentals
★★★★★
$49.99
in stock
Udemy.com
as of October 2, 2025 2:16 am
Learn how to create customer experience strategy, manage channels, design customer journey maps and manage complaints
Created by:
Gokhan Kara
Customer Experience Trainer & Consultant
Customer Experience Trainer & Consultant
Rating:4.38 (219reviews)
830students enrolled
What Will I Learn?
- Definitions of customer experience
- Creating a customer experience strategy
- Understanding customers' needs and expectations
- Creating customer experience culture in the organizations
- Managing customer channels
- Customer journey design and mapping
- Creating emotional customer experiences
- Measuring customer experience management
- Complaint Management
Requirements
- No pre-requirement is needed
Target audience
- Customer experience professionals
- Customer experience responsibles in agile teams
- Sales professionals
- Marketing professionals
- Customer service managers
- Customer service representatives
- Employee experience responsibles in HR teams
- Product and service designers
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