Value Stream Mapping (VSM) for knowledge processes

An introduction

Created by: Tom Moore
Lean six sigma black belt

What Will I Learn?

• Understand what a Value Stream Map (VSM) is
• Understand what makes a VSM for knowledge processes different than manufacturing
• Understand how to create a visual AS-IS VSM for knowledge processes
• Understand what AS-IS data to collect and how to get it for a VSM
• Understand what the data and calculations tell you about your process
• Understand what improvements are possible and the benefit in a to-be VSM

Requirements

• Awareness of Value Stream Mapping
• Familiar with basic process mapping methods

Target audience

• Business process owners
• Business analysts
• Agile product owners
• People needing to improve an existing business process
• People interested in learning how to analyze a business process
• People who want to understand what value stream maps are and how they are used