The Essentials of Online Community Management

Practical Community Management

Created by: Nicolas Chabanovsky
Founder of Stack Overflow in Russian

What Will I Learn?

• What an online community means
• What a community manager does
• What the community life cycle is
• What the member lifecycle is
• What the difference between topic and relationship communities is
• What a community mission, goals and antagonist are
• What extrinsic and intrinsic motivators are
• What the sense of belonging is
• What the three key components of a community are
• How to define a mission of a community
• Who an antagonist of a community is and why you might need to know about it
• What role software plays in a community
• What to pay attention to when selecting a software platform for a community
• Why a community needs a help center
• What to pay attention to when writing a help center article
• What help center articles one needs to prepare before opening a community to the public

Requirements

• No special skills are required except the wish to understand how online communities work.

Target audience

• This learning series is designed for practitioners of all sorts, starting from community volunteers and up to executives, who are involved in building and running communities on a daily basis and would like to understand the core principle of how online communities work.