ServiceNow System Administrator (CSA) Tests – January 2025

Prepare for ServiceNow Certified System Administrator (CSA) exam with explanations, screenshots and links (unofficial)

Created by: Ali Saghaeian
ServiceNow Implementation Specialist

What Will I Learn?

• Gain the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow
• Access the most comprehensive set of practice questions with detailed explained answers, all built in the latest ServiceNow release
• Get familiar with the exam format and structure, and practice your knowledge in a similar simulated exam environment
• Learn the new, updated and changed features and functionality with the introduction of each ServiceNow release

Requirements

• Prerequisite: Completing the 'ServiceNow Administration Fundamentals On Demand' online course on Now Learning
• Alternative prerequisite: Taking the instructor-led 'ServiceNow Administration Fundamentals' training course
• Recommended experience: Having a 3 to 6 months of hands-on experience with ServiceNow, such as using and/or maintaining a ServiceNow instance
• Additional recommended experience: Having industry experience with database concepts and system management
• Recommended knowledge: Having knowledge of IT Help Desk, Incident, Problem and Change processes
• Additional recommended knowledge: General familiarity with industry terminology, acronyms and initialisms
• Recommended access requirement: System administrator role and/or access to ServiceNow administrative applications and modules
• Additional recommended access: Register for a free Personal Developer Instance on ServiceNow Developer Site

Target audience

• ServiceNow users, customers, partners, and employees
• Anyone interested in becoming a ServiceNow Certified System Administrator (CSA)