Service Level Management and IT Governance

Transform your service organization with practical service level management and continuous improvement strategies.

Created by: Wilko van de Kamp
Management Consultant, Bestselling Author, Photographer

What Will I Learn?

• Discover how Service Level Management can be used as a powerful instrument to monitor and improve service quality within your organization.
• Through practical examples and exercises, you will gain a comprehensive understanding of the Service Level Management process.
• Explore the benefits of Service Level Agreements (SLAs) and gain a clear understanding of how they can help improve service delivery and customer satisfaction.
• Through real-world examples and case studies, you will learn to recognize the importance of SLAs and how they can be effectively used.
• Learn the key success factors for implementing or improving Service Level Management in your organization, and gain the skills and knowledge needed to drive sus
• Gain insights into best practices for gradually introducing and continuously improving Service Level Management processes within your organization.

Requirements

• While completing my IT Service Management Foundations course is optional, it is recommended that you have at least a foundational or awareness-level understanding of IT Service Management processes before taking this training program.

Target audience

• This training program is suitable for all levels of your organization, but is specifically designed for process managers, owners, and coordinators who want to exceed customer expectations and turn them into loyal fans, without introducing unnecessary bureaucracy through formalized process models.