Reputation Management: Take Control of Your Company’s Image

Techniques to help you solve negative reviews and earn better reviews; increase sales and gain more happy customers!

Created by: Steve Phillips
Digital Consultant / Marketing Coach

What Will I Learn?

• Over 23 lectures and 3 hours of consulting and educational expertise helping businesses improve their Online Reputation Management.
• Take proper steps in handling online negative business reviews.
• How to take the emotion out of responding to a negative review.
• Turning a negative review into a positive review.
• Understand how Online Reputation works for businesses and individuals.
• Know the three "C's" with Review Profiles and Map Listings.
• Managing your Online Reputation.
• Learn what steps you can take if a negative review continues to rank high in Google search results for your company and you think you have "tried everything."
• Creating and optimizing positive online content and how great content will bury bad content every time.

Requirements

• Business owners, professionals and managers should be familiar with online review services such as Yelp, CitySearch, Google+ Local and other such websites.

Target audience

• This course is ideal for any business; professional services firm and medical practice who has suffered from negative online reviews.
• Local businesses and professionals who need to learn how to fix a negative review for their firm.
• Local business owners; professionals; medical, etc. who need to learn the proper steps in claiming and confirming their business listing in review websites such as Yelp, Manta, etc.
• Business owners, marketing teams and office managers who seek to improve their firm's online reputation.