Relationship Management – Overview

Mastering Customer Relationship Management (CRM) for Business Success

Created by: Gerasimos Magoulas
Business Owner and Technology Instructor

What Will I Learn?

• Understand the core concepts and importance of CRM systems.
• Identify the different types of CRM systems and their unique purposes.
• Gain insights into the key features of operational, analytical, and collaborative CRMs
• Analyze how CRMs enhance customer engagement and overall business operations
• UnderstaUnderstand the various roles involved in CRM systems, their responsibilities, and required skillsets

Requirements

• No prerequisites needed

Target audience

• Sales Managers and Representatives
• Marketing Managers and Specialists
• Customer Service Representatives and Support Agents
• IT Professionals and CRM Administrators
• Small Business Owners and Entrepreneurs
• Corporate Trainers and Educators