Professional Receptionist Course by London Reception Academy

Master the traits of a Professional Receptionist and improve your confidence, verbal, customer service and people skills

Created by: Sun Moritz
Head Trainer

What Will I Learn?

• Master the skills to understand true telephone etiquette.
• Learn what is required as a professional receptionist role with the breakdown of duties.
• Master the correct speech, grammar, expression & voice inflection when on the telephone and face to face.
• Get into the mindset to become the ultimate receptionist.
• Present yourself with how to dress, sit and carry yourself professionally for success.
• Learn how to handle a variety of different behaviours when on reception.
• Practice what you have learnt with step by step exercises after each module.
• Gain the confidence on how to multi-task a busy day.
• Understand the technical side of your voice and how to use it.
• Support with finding work in this field no matter where you are in the world.

Requirements

• No requirements necessary apart from a willingness to learn, thorough engagement, focus and commitment.
• Learn to believe in yourself and improve upon what you already have.

Target audience

• Any one of any age. A Reception career does not discriminate so all are welcome from beginning to intermediate level.
• If you have never worked in reception this training will support you from the ground up.
• Anyone who is looking to get back into a reception role from a career break.
• Anyone who is already working in reception but is looking for promotion to a better paying reception role