Predictive Intelligence Certification 2025 for ServiceNow

Preparation for ServiceNow Predictive Intelligence Micro-Cert with updated questions and detailed explanations and links

Created by: Nguyen Dinh Khanh Du
ServiceNow Application Specialist

What Will I Learn?

• Understand PI functionalities: Grasp the core functionalities and benefits of PI within the ServiceNow platform
• Configure basic PI settings: Configure basic settings for solution training and deployment within the PI application
• Identify use cases for PI: Identify relevant use cases for PI within your organization to improve service management processes
• Communicate PI insights: Effectively communicate basic PI insights to stakeholders and decision-makers

Requirements

• Prerequisite: Completion of the free 'Predictive Intelligence Fundamentals and Implementation' course on Now Learning
• Recommended study: Product documentation and release notes for Predictive Intelligence (PI) and Predictive Intelligence Workbench
• Recommended experience: 3 to 6 months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
• Recommended knowledge: General familiarity with general industry terminology, acronyms, and initialisms

Target audience

• IT professionals involved in implementing and using ServiceNow PI to streamline service management workflows
• ServiceNow administrators seeking to expand their knowledge and configure basic PI features
• Individuals new to ServiceNow PI looking to gain foundational knowledge and contribute to PI implementations