Practical IT Service Management Foundations

Discover the proven best practice approach behind 50+ successful IT Service Management implementations worldwide.

Created by: Wilko van de Kamp
Management Consultant, Bestselling Author, Photographer

What Will I Learn?

• Master the Service Support process set and gain practical insights into how to optimize IT service delivery and support within your organization.
• Develop a thorough understanding of the background and context of Service Management processes, including their purpose, benefits, and key principles.
• Learn how to effectively implement Service Management by applying a comprehensive approach that integrates all relevant processes and puts them into action.
• Develop the skills and knowledge to implement and continuously improve Service Management processes in a sustainable manner.
• Gain a comprehensive understanding of Service Delivery processes and learn how to apply proven Service Management strategies that actually work in practice.
• Develop a practical and actionable approach to Service Management that you can apply directly in your organization to drive service quality.
• Gain practical, hands-on experience with relevant tools and approaches for Service Delivery and Service Support processes, and learn how to apply them.

Requirements

• This course has no prerequisites, making it accessible to anyone interested in Service Management regardless of their background or experience.
• No additional materials or software are required for this course, ensuring a seamless learning experience for all participants.

Target audience

• Please note that this is a Service Management Awareness Course and not a Certified ITIL Foundation course. Our main goal is not to prepare you for the Foundation exam, but to equip you with a practical and usable approach to Service Management that you can directly apply in your organization.
• The material in this course is designed for Service Management beginners or as a refresher course for intermediates, and is not intended for expert-level training.
• This course is based on Service Management principles that have been successfully implemented by the instructor at over 50 client sites worldwide. You will learn a proven approach to Service Management that has been tested and refined in real-world scenarios, ensuring its practical relevance and effectiveness.
• This course strikes a balance between theory and practical application, offering a fun and affordable alternative to traditional Service Management classes that can be expensive, lengthy, and less engaging. You'll learn important Service Management concepts and how to apply them in practice, all while enjoying a dynamic and interactive learning experience.