MB-910 prep: Microsoft Dynamics 365 Fundamentals (CRM)

Principles behind Dynamics 365 Customer Insights Journeys, Sales, and Customer and Field Service. Covers MB-910 topics.

Created by: Phillip Burton • 880000+ students so far
Best Selling Instructor - over 880,000 students so far

Created by: I Do Data Limited
Improve your skills in SQL, Office, Tableau, Power BI + more

What Will I Learn?

• Describe Dynamics 365 Customer Insights - Journeys (Marketing) capabilities and related apps
• Describe Dynamics 365 Sales lifecycle and related apps
• Describe Dynamics 365 Customer Service components
• Describe Dynamics 365 Field Service capabilities and scheduling capabilities
• Identify common customer engagement features and integration options

Requirements

• You need to know how to use a computer, and hopefully know how to use a spreadsheet.
• No prior knowledge of any of Microsoft's Dynamics 365 apps or the Power Platform are required
• You need Windows 7 SP1 or above, or for other machines an internet browser (Edge or Chrome preferred) to access most of the apps used in this course.
• You need Windows 8 or 10 to access Power BI Desktop for one of the videos.
• There is a 30-day refund guarantee of this Udemy course (see Udemy's refund policy).
• Why not have a look at the curriculum below and see what you can learn?

Target audience

• This course is for you if you want to understand what is available on Microsoft's Dynamics 365 Customer Relationship Management apps.
• By the end of this course, after entering the official Practice Tests, you could enter (and hopefully pass) Microsoft's official MB-100 exam.
• Wouldn't the "Microsoft Certified: Dynamics 365 Fundamentals (CRM)" certification look good on your CV or resume?