Mastering Active Listening

Future Skills Series. Be a standout professional!

Created by: Pilar Sanchez Albaladejo
Senior Project Manager | Official Udemy Partner Instructor

Created by: Simone Schneider
ENGLISH FOR THE AGILE WORLD

What Will I Learn?

• What active listening is and the benefits of applying it.
• The 3 levels of listening: internal, factual (or critical) and active (or empathetic).
• The difference between listening and hearing.
• How to get out of “autopilot”.
• Recognizing the difference between facts and opinions.
• How to develop critical thinking.
• The 4 elements of active listening.
• How to apply active listening in your personal and professional life.

Requirements

• No prerequisites

Target audience

• You, who want to improve your communication skills.
• Team leaders looking to connect better with their team members.
• Sales professionals trying to better understand their customers' needs.