Master ServiceNow ITSM Essentials

ServiceNow IT Service Management, Frameworks, Processes, Management Techniques and Best Practices, CIS ITSM Exam Prep.

Created by: Kareem Ullah
Unlock Your Potential: Learn from a Knowledgeable Instructor

What Will I Learn?

• Fundamentals of IT Service Management (ITSM)
• Key features and functionalities of the ServiceNow platform
• How ServiceNow supports ITSM processes
• ITSM Processes in ServiceNow
• Purpose and scope of incident management
• Purpose and scope of problem management
• Purpose and scope of change management
• Purpose and scope of request management
• Purpose and scope of service level management
• Purpose and scope of configuration management
• Purpose and scope of knowledge management
• Purpose and scope of service catalog management
• Preparation for the CIS ITSM Examination
• and much more

Requirements

• Willingness or Interest to learn about ServiceNow ITSM and Preparation for the CIS ITSM Exam.

Target audience

• ITSM managers and practitioners looking to enhance their knowledge and skills in implementing ITSM best practices.
• Individuals responsible for managing IT services and processes within their organizations.
• ServiceNow administrators responsible for configuring and maintaining the ServiceNow platform.
• Developers who build and customize ServiceNow applications to meet organizational requirements.
• Consultants who advise organizations on ITSM strategies and implementations.
• Professionals involved in the deployment and configuration of ServiceNow ITSM solutions for clients.
• System Administrators and IT Operations Staff
• Project Managers and Business Analysts
• Aspiring ITSM Professionals and ITIL Certified Professionals
• Anyone Interested in IT Service Management