IT Support Helpdesk Fundamentals

Learn IT Support, Troubleshooting, and Helpdesk Skills to Start Your Tech Career

Created by: Prof. K
Technology, cybersecurity professional and Online Instructor

What Will I Learn?

• Learn how to manage and troubleshoot Windows 10.
• Learn to diagnose end user issues.
• Learn how to find and remove malware.
• Learn how to add Machines to a Windows network.
• Troubleshoot driver and software update issues.
• Troubleshoot connectivity issues.
• How to interview for a helpdesk support position.
• Use common problem-solving methodologies.
• Grasp the fundamentals of computer networking and troubleshoot common network issues.
• Understand the basics of IP addressing, DNS, and DHCP.

Requirements

• No prerequisites. This course assumes that you are new to IT and networking.

Target audience

• Anyone seeking entry-level positions in the IT support field.
• Those wanting to prepare for a career in IT that have no technical training or experience.
• Anyone wanting to start their career as IT Support/HelpDesk/Technician