ISO/IEC 20000-1:2018. Service management system

Understand the requirements for a service management system according to ISO/IEC 20000-1

Created by: Cristian Vlad Lupa, rigcert.education
I teach about standards, compliance and auditing

What Will I Learn?

• The requirements of ISO/IEC 20000-1:2018
• What a Service Management System represents
• Prepare for the certification as Service management professional
• Implement or audit a Service management system

Requirements

• No specific prior knowledge required
• Familiarity with ISO standards and other service management frameworks (e.g. ITIL, COBIT, CMMI) is helpful
• General knowledge and understanding of service management concepts is helpful

Target audience

• Service management practitioners
• ISO consultants
• Management system auditors
• Professionals looking to certify their competence in Service management
• Anyone interested in improving services and delivering value to customers