ISO/IEC 20000-1:2018. Service management system
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ISO/IEC 20000-1:2018. Service management system
Original price was: $84.99.$11.00Current price is: $11.00.
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ISO/IEC 20000-1:2018. Service management system
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$84.99
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Udemy.com
as of February 11, 2025 8:39 pm
Understand the requirements for a service management system according to ISO/IEC 20000-1
Created by:
Cristian Vlad Lupa, rigcert.education
I teach about standards, compliance and auditing
I teach about standards, compliance and auditing
Rating:4.6 (4007reviews)
10161students enrolled
What Will I Learn?
- The requirements of ISO/IEC 20000-1:2018
- What a Service Management System represents
- Prepare for the certification as Service management professional
- Implement or audit a Service management system
Requirements
- No specific prior knowledge required
- Familiarity with ISO standards and other service management frameworks (e.g. ITIL, COBIT, CMMI) is helpful
- General knowledge and understanding of service management concepts is helpful
Target audience
- Service management practitioners
- ISO consultants
- Management system auditors
- Professionals looking to certify their competence in Service management
- Anyone interested in improving services and delivering value to customers
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