ISO 9001:2015 – A beginner’s guide.

A framework for success - understand each clause requirement and see examples of documentation needed within your QMS.

Created by: Vicki Smart
ISO auditor, Assessor and online course creator

What Will I Learn?

• Understand the purpose of a Quality Management System (QMS)
• Definition and examples of a process-based approach to quality management
• Definition and examples of risk-based thinking
• Definition and examples of the PDCA Cycle of Continual Improvement
• Understand the requirements of the ISO 9001:2015 Standard for quality and what an organisation needs to do in order to conform with the Standard requirements
• How to plan, implement and measure the effectiveness of a Quality Management System that conforms to the ISO 9001:2015 Standard for quality
• How to assess your quality management system against the Standard and identify gaps
• Identify what you need to do to bring your existing quality management system up to date to conform to the Standard requirements
• If you're new to quality management - you'll learn everything you need to do to develop a quality management system

Requirements

• No previous knowledge is required.

Target audience

• People new to the concept of Quality Management Systems (QMS) who will be involved in the planning, implementation and continual improvement of a QMS to the ISO 9001:2015 Standard for quality
• Managers, supervisors, process owners and Staff who want to gain a better understanding of the ISO 9001:2015 Standard for quality and how they can contribute to the continual improvement of a QMS
• Anyone who would like to gain a better understanding of the benefits of implementing the ISO 9001:2015 Standard for quality within their organisation
• Students studying a qualification that requires knowledge and understanding of quality management systems
• Business owners looking for a quality framework foundation for business growth