First Line Management

A toolkit for First Time Managers

Created by: Andre Gouws
Skills Development Professional

What Will I Learn?

• Discover what first-line management is and how to transition from a worker into the role of a first-line manager.
• Discover what the role of a first-line manager entails and what capabilities you require for success.
• Discover the many variables of the Human Performance Equation that need to be managed for optimum performance.
• Learn about the different competencies required to execute the role of First-Line Manager successfully.
• Learn about the twelve best practice people interaction competencies required to function effectively and efficiently in the role of First-Line Manager.
• Discover the differences between management and leadership, and how you can lead by example to gain trust & respect and how to build team accountability.
• Learn about the habit of personal leadership by applying the principles of “beginning with the end in mind”.
• Discover the four core leadership competencies a first-line manager must have. These include: Leading self, the team, others and the system.

Requirements

• This is a fundamental course and no pre-requisites are required. This course will provoke thought and equip you with the foundations required to transition from worker to first-line manager. You will be empowered to be the manager that people would like to work for and the leader that people would like to follow.

Target audience

• This course is intended for those who have been promoted into the role of First-Line Manager without the required management and leadership development, and whom is expected to function as a manager with years of managerial and leadership experience, and don't know where to start.