eGain Knowledge Academy | Knowledge Insights & Best Practice

Learn about knowledge design, best practices, and the basics of using generative AI for knowledge management

Created by: John Wise
Learning Experience Designer

Created by: Ian Jones
Knowledge Management Professional

Created by: Linda Yeardley
Knowledge Management Evangelist

What Will I Learn?

• Prioritize knowledge opportunities, integrate knowledge systems effectively, and build a strong foundation for future projects.
• Enhance qualification skills, understand economic considerations, and promote effective collaboration among stakeholders.
• Develop user-centric design expertise, avoid design pitfalls, master testing and measurement, and embrace continuous improvement.
• Develop a holistic approach to change management, engage users, and ensure long-term success.
• Develop a user-centric mindset, master transparent communication, and identify change champions.
• Strengthen collaboration skills, understand business objectives, and mitigate risks.
• Enhance collaboration skills, navigate varying objectives, and ensure project success.
• Develop effective adoption strategies, understand project stages, and prioritize user engagement.

Requirements

• No knowledge management experience necessary.

Target audience

• This course is for all levels, from beginners to seasoned professionals who have an interest in knowledge management.