Design Thinking : Customer Journey Mapping

Sure shot way to delight customers, recreate value proposition, improve customer experience (CX) & become profitable

Created by: Nilakantasrinivasan Janakiraman
Customer Experience & Business Transformation Leader

What Will I Learn?

• Be able to redesign customer experience (CX) for your products/services
• Using Design Thinking tool for Customer Experience Management
• Be able to create a customer journey map
• Be able to redesign customer experience (CX) for your products/services

Requirements

• Appreciation of how customers and their experience impact business results

Target audience

• Designers
• Marketing Professional
• Customer Service Professional
• Digital Transformation Professional
• Start-ups / Anyone working on new idea