Delivering Bad News To Customers: Sales And Customer Service

How to professionally deliver bad news to customers if you work a sales, customer success, or a customer service role

Created by: Alex Genadinik
Business, Entrepreneurship, SEO, Marketing, Amazon, YouTube

What Will I Learn?

• Learn to say no in a professional way
• Learn to offer well-explained alternatives that keep customers happy
• Handle yourself with class and grace at all times
• Have your business brand associated with class and grace
• Impress customers with your transparency, sincerity, and honestly
• Learn to gracefully deliver bad news if you did something wrong
• PERSONALIZED HELP from the instructor: Join OFFICE HOURS Zoom call with the instructor and students to ask questions directly
• WORLD-CLASS student support: I answer 99% of student questions within 24 hours

Requirements

• There are no prerequisites for this course, just an open mind and a love for learning

Target audience

• This is great for customer service, sales, and customer success professionals