Delivering 5 Star Guest Experience & Customer Service

Hospitality Training Course. Learn to Identify your Guests and serve them better.

Created by: Benedikt Bouillon
Mentor & Coach, Waiter & General Manager

What Will I Learn?

• The Difference between Guest and Customer.
• Find out who your Guests are and how you identify them.
• The Reason why you get complaints and how you meet your Guests Needs.
• Getting more 5 Star Reviews by exceeding your Guests Expectations.

Requirements

• This workshop is for those who love Hospitality and want to create better Guest Experiences. No prior knowledge is needed.

Target audience

• Anyone who works in Hospitality, a Restaurant or Hotel.
• Hospitality Professionals or Beginners who already are or want to be Guest facing.
• Waiters, Waitresses, Front Of House Attendant, Front Office Attendant, Receptionist, Porter, Concierge, Guest Service