De-escalation: A Winning Approach

Personal Safety in the Community

Created by: Julie Scott
Violence prevention specialist

What Will I Learn?

• How to stay safe while working alone
• Self-defense techniques to keep yourself safe
• De-escalation skills to deal with agitated people in the workplace
• Assessments to do prior to any task
• How to stay safe in the workplace
• Behavioral cues that signal impending violence
• Triggers for Agitation
• Trauma Informed Care
• How to interpret body language

Requirements

• Be committed to making your environment safer for yourself and your colleagues.
• Have a desire to learn how to cope with an agitated client.

Target audience

• Anyone who faces agitation or aggression in the workplace or at a client's home
• Customer service, Healthcare, By-law Enforcement, Security Guards, Park Rangers, Transit workers, Cab drivers, restaurant, coffee and bar staff