Customer Success | How to Listen to Today’s Customers

Creating a Winning Social Strategy

Created by: Chuck Wall
Entrepreneur, Advisor, Author, and Speaker

What Will I Learn?

• The objective of this course is to help participants better understand why companies must listen to their customers by using social media.
• Upon course completion, participants will have the knowledge and tools needed to improve their ability to create a winning social media strategy.

Requirements

• There are no special requirements for any additional software or other materials for this course.

Target audience

• If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.