Customer Success 201

Elevate your level of Customer Success

Created by: Santosh Vadivelu
Partner at Leva Consulting | Customer Success

Created by: Fred Leong
Partner at Leva Consulting | Global Customer Success

What Will I Learn?

• Knowledge to develop a career in Customer Success
• The foundations needed to succeed as a Customer Success Manager
• Techniques and tips to effectively and strategically engage with your customer portfolio
• Elevate your current level of Customer Success

Requirements

• Basic understanding about Customer Success
• Understanding of SaaS companies

Target audience

• People in organizations curious to learn the deeper details about Customer Success
• People looking to make a career change and further understand the Customer Success function
• People relatively new to the industry looking to elevate their current level of Customer Success