Customer Experience Management Blueprint

Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures

Created by: Janne Ohtonen, PhD
Customer Experience Trainer, Coach, Mentor and Leader

What Will I Learn?

• By the end of this course, you will be able to create, measure and improve a customer experience strategy for your brand or organization.
• This course gives you a very intense kickstart for your customer strategy
• Upon completing all sections, you will earn a certificate of completion.
• This Udemy course gives you valuable insights and handy files on customer experience strategy
• The material illustrates how every part of an organization is part of the customer service experience
• You can start working on the Customer Experience right away!
• Several new and effective ways to deepen your customer strategy
• Learn how to leverage customer emotions for maximum experience
• Create customer personas that will excite your employees to serve customers even better
• Lifetime access to 27 lectures, 8 quizzes and 6 practical tools
• Over 5 hours of high quality customer experience management content delivered by highly experienced business coaches

Requirements

• No specific skills required, you will learn them on this course
• Ability to think outside of the box
• Interest to improve your business results or to learn how to do it
• Open-minded on learning new breakthrough concepts and ideas

Target audience

• Leaders how want to make create higher revenue and improve profits using customer experiences
• New and experienced managers, who wish to broaden their customer experience management skills
• Employees who want to increase their profile in the eyes of their bosses by shining through customer experience knowledge
• Marketers who want to turn from pushing material out into pulling customers in
• Consultants who want to expand their offering as well as make more money from existing assignments
• Entrepreneurs who want to maximize their business potential
• (Senior) Managers who want to move into higher positions
• Business Leaders who need to wow their peers on their insights regarding customers
• C-level executives who need to deliver against challenging financial goals
• Chief Customer Officers who want to lift their skills on the next level and convince others in the organization about the importance of customer experiences
• Sales people who want to see significant increase in return on invested time
• Strategic Leaders who need to make sure the company is heading the right direction also in the future
• Business and marketing students who want to get a head start to their competition
• Anyone interested in Customer Experience Management and keen interest in increasing relevant skills