Customer Care – Beyond the Basics

Doing Your Best to Achieve Optimal Customer Care

Created by: Dr Neil Thompson
Avenue Media Solutions

What Will I Learn?

• Make use of the LEARN framework to improve their customer care practice
• Understand the importance of the Ten Hs principles of good practice
• Take their customer care practice beyond the basics
• Feel more confident in delivering top-quality customer care

Requirements

• It is helpful - but not essential - to have completed the Customer Care: Getting it Right course before starting this one.

Target audience

• Anyone involved in customer care activities across all sectors