Communication Skills 101: Mastering Communication Strategies

Essential Tools for Building Stronger Connections

Created by: Sue Tsang
Occupational Psychologist, Corporate Trainer & Recruiter

What Will I Learn?

• Definition of Communication Skill and its Importance
• Verbal Communication and Nonverbal Communication
• Written Communication and Presentation
• Writing for Online Platforms
• Interpersonal Communication and Building Relationships
• Managing Conflict and Difficult Conversations
• Virtual Meetings and Remote Work
• Communication Styles and Strategies
• Communication Skills in the Digital Age and Online Communication
• Case Studies and Practice
• Tips for continuing to improve your communication skills

Requirements

• This course is instructed in English with English slides provided. You should be able to sufficiently understand spoken English together with the scripts if you decide to take this course.
• A passion to learn and improve your communication skills!
• You should have electrical devices that are able to open pdf and MS Word documents

Target audience

• Beginner communicators
• Experienced communicators looking to improve
• Anyone seeking to connect, communicate, and achieve their goals