Cisco Call Studio CVP IVR Learning

Beginners to Intermediate - Complete Guide

Created by: Rahul Gupta
TechLead In IVR Technology

What Will I Learn?

• IVR Technology
• Reaching Welcome message.
• Concept of logs. Enable debug log and activity log
• Decision and Action element configuration and customization.
• Element Settings. SayItSmart plug in concept.
• SayItSmart Smart in detail and Form element uses.
• Troubleshooting guideline of IVR application from Admin, Error, Debug, Activity and customs logs

Requirements

• Familiarity with java

Target audience

• People who are interested to learn contact center technology
• People who are interested to learn Cisco IVR CVP