Balancing Demand in Service Operations

Helps service companies to gain a competitive edge over others

Created by: Management Study Guide
pave your way to success

What Will I Learn?

• Describe Managing Demand in Service Operations
• Explain Factors Affecting Day-to-Day Service Operations
• List Causes of Variations in Demand
• Explain Patterns of Demand
• List Benefits of Managing Demand in Service Operations
• Explain The Excess Demand to Excess Capacity Continuum
• Explain What is meant by Productive Capacity
• Describe Functions of Demand Management
• Explain Steps for Managing Demand in Service Operations
• Explain Strategies to Manage Demand
• Explain Waiting Line (Queue) Management
• Describe Problems of a Waiting Line
• Explain Characteristics of a Queue System
• Describe Role of Aggregate Planning in Managing Demand
• Describe Role of Manager in Managing Demand

Requirements

• No prior knowledge is required

Target audience

• Service operations staff
• Analysts
• Managers
• Operations managers