Apple Certified Support Professional Training 2025

Apple Device Support Exam (SUP-2025) Preparation for iOS 18 and macOS 15 Sequoia.

Created by: Automata Technology
Consulting and IT Services for Education & Creatives

Created by: Drew W Smith
Technologist

What Will I Learn?

• Students will obtain a solid foundation in supporting Apple devices, from basic setup to advanced troubleshooting techniques.
• Students will be fully prepared to take and pass the Apple Device Support exam, earning the Apple Certified Professional certification badge.
• Students will gain practical experience through labs and real-world scenarios, acquiring hands-on experience that mirrors the challenges faced in support roles.
• Students will develop the ability to quickly and efficiently resolve the most common technical issues with Apple devices such as iPhone, iPad, and Mac.

Requirements

• Beginner or intermediate level of experience using iOS and macOS operating systems.
• Access to an Apple Macintosh computer that can run macOS Sonoma (14) or higher.
• Access to an Apple iOS Device such as an iPad or iPhone that can run iOS/iPadOS 17 or higher.
• Internet Access & Apple ID with App Store access.

Target audience

• Any individual who is looking to formalize their Apple expertise with the Apple Certified Professional certification.
• Individuals aiming to build a career in IT support, specifically in environments that heavily utilize Apple products.
• IT Professionals who have to manage some number of Macs or iOS devices.
• Windows System Administrators who must support Apple platforms in their environment.