All You Need to Know About ServiceNow Upgrade

Master the Servicenow from Basics to Advanced Automation, Hands-On Training for IT Professionals, Complete ServiceNow

Created by: Uday Gadiparthi
ServiceNow Architect

What Will I Learn?

• Introduction to ServiceNow
• Overview of ServiceNow Platform
• Navigating the User Interface
• Understanding ServiceNow Architecture and Components
• Key Concepts: Tables, Forms, Lists, Records
• ServiceNow Administration
• User Administration: Managing Users, Groups, and Roles
• Data Management: Tables, Fields, and Relationships
• Form Customization: Designing and Customizing Forms
• UI Policies and Business Rules: Ensuring Data Integrity and Business Logic
• Importing Data: Data Import Sets, Data Sources, and Data Transformations
• Notifications: Email Notifications and Alerts
• Service Catalog and Request Management
• Workflows and Approvals
• Reports and Dashboards
• ServiceNow Development
• Scripting in ServiceNow: Introduction to Client Scripts, Business Rules, and Script Includes
• Glide APIs: Using GlideRecord, GlideForm, and GlideUser
• UI Actions and UI Macros
• Building and Managing Applications: Custom Applications, Application Scope, and Development Best Practices
• IT Service Management (ITSM)
• Incident Management, Problem Management, Change Management, Knowledge Management
• Scheduled Jobs and Background Scripts
• Flow Designer: Creating Flows and Actions, Subflows
• Coding Standards and Practices
• Admin and Developer Best Practices
• Agile Development in ServiceNow
• Hands-on Projects: Developing and Administering ServiceNow Applications
• Real-world Use Cases for Problem Solving
• End-to-End ServiceNow Application Development
• UI Pages, UI Macros
• UI actions, Client scripts, types of client scripts with examples
• Business Rules, Types of business rules with examples
• Scheduled Jobs with examples
• Client side APIs like Glide User, GlideForm, GlideModal, GlideModalForm, GlideAjax, GlideList
• Server Side API like GlideSystem, GlideRecord, GlideRecordSecure, GlideAggregate, GlideDateTime
• Update Sets
• Javascript for ServiceNow
• Email Notifications, types of notifications, Email Scripts
• How to fire email notifications using events
• ServiceNow Developer course
• ServiceNow admin course
• Keeping emails in copied list or cc list or bcc list
• What is trigger in flow designer
• Relationships, Related Lists, Related List Actions
• Reference Qualifiers, types of reference qualifiers
• Script Includes, types of script includes
• Script execution order in servicenow
• 500 ServiceNow interview questions
• Process flow, UI Formatters
• Dictionary Overrides, Dictionary Properties
• Data policies
• Data look up rules, assignment Rules
• current object, previous object, scratchpad object in business rules
• Workflow activitys, flow Designer actions
• Flow Designer custom actions
• Transform Maps, Data Sources, Transform Scripts, Source Tables
• Servicenow course material
• Reports and dashboards
• SLA Definitions
• Metric definitions
• Scheduled jobs
• Email Notifications
• Email Scripts
• Flow Designer, Action, Subflow

Requirements

• No prior knowledge required

Target audience

• IT Professionals
• System Administrators
• Business Analysts
• Developers
• IT Managers and Team Leaders
• Aspiring ServiceNow Practitioners
• Frontend developers