MB-230: Microsoft Dynamics 365 Customer Service Mastery

A Complete Guide to the Microsoft Dynamics 365 Customer Service Module to Ace the MB-230 Certification exam.

Created by: Satish Reddy | Over 50,000 Students| Microsoft Dynamics 365 Certified Trainer
Ex-Microsoft ‖ Microsoft Certified Trainer and Architect

What Will I Learn?

• Case Management in Detail
• Knowledge Management
• Service Level Agreements
• Entitlements
• Service Scheduling
• Customizing Customer Service Module
• Omni-Channel Management

Requirements

• Be able to configure entities/tables in Dataverse

Target audience

• IT professionals aiming to expand their expertise in Microsoft Dynamics 365 Customer Service module.
• End users looking to specialize in the Dynamics 365 Customer Service module.
• Customer service professionals looking to level up their skills and provide better support to their customers.
• Business owners seeking to improve customer satisfaction and retention.
• Architects & Business Analysts