Mastering ITIL Problem Management and Optimization in ITSM

Learn about ITIL Problem Management, how it works, how to set it up, and how to optimize and continually improve it

Created by: Mark Grey
ITIL, Agile, and general life experience!

What Will I Learn?

• How to set up a problem management ITIL services
• The basics of problem management and understanding of terminology
• Understanding how business needs impact your service design
• Policy and process design in problem management
• How to use AI to improve your service as you go via the continous improvement process
• How to create a Known Error Database
• Identify challenges and how to overcome them

Requirements

• Basic knowledge of IT services
• No technical experience required

Target audience

• Contractors looking to diversify into problem management
• Experience IT Service Management individuals looking to build experience
• Problem managers looking for good practice and set up advice
• New starts into IT Service management - build knowledge for your first interviews!