ServiceNow Certified Administration For Beginners

ServiceNow platform for beginners who would like to become Certified ServiceNow Administrator. Learn core fundamentals

Created by: Ali Bokhari
Teaching Over 300,000 Students With Passion

Created by: Syed Raza
Best Selling Instructor, Enterprise Architect, 8x AWS, PhD

Created by: ClayDesk E-learning
The Knowledge Factory

What Will I Learn?

• Perform core configuration tasks
• Work with User Interface (UI) policies, data policies, UI actions, business rules
• Manage data with tables, the configuration management database (CMDB), import sets and update sets
• Create workflow activities
• Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
• Add users, groups and roles
• Control system access and data security
• Knowledge base and service catalog

Requirements

• Successful candidates for certification should have industry experience with database concepts and system management
• Some knowledge of IT Help Desk processes and the incident, problem and change workflows is also helpful.
• Three to six months of experience using and maintaining an instance in ServiceNow is recommended
• Fast Internet Connection
• Tech Savvy

Target audience

• This course is designed for system administrators who are new to the ServiceNow ecosystem
• Anyone who wants to learn enterprise cloud computing platform (service now)