Your Customer Service Toolbox: Best Practices for Beginners

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more.

Created by: Jenny Dempsey
Customer Experience Manager

What Will I Learn?

• Discover the impact of your role in customer service
• Differentiate between customer service, customer experience, and internal customer service
• Use problem solving skills to resolve customer issues with ease
• Build better connections with your customers
• Model proper etiquette when interfacing with customers
• Explore how to delight and appreciate your customers
• Navigate difficult customers and turn them into forever fans
• Discover that customer service is just people helping people!

Requirements

• Currently have a new Customer Service role or be seeking a role in Customer Service
• Are new to a role in any department that may be customer facing

Target audience

• The front line customer service agent who wants to excel at their job while making an impact providing exceptional customer support.
• This course is geared towards students who are beginning their customer service journey and want to learn foundational best practices.