Voice of the Customer: Toolkit

The step by step guide to improving your customers experiences and the tools that support this work to more satisfaction

Created by: Robert Chapman
Business Improvement Professional

What Will I Learn?

• How to deliver effective voice of the customer activities and exercises
• How to deliver effective voice of the customer tools and techniques
• You will understand how to grasp your customer needs and wants better
• You will be able to improve customer satisfaction scores
• Better customer journeys and experiences can lead to more sales of your products and services
• Ensuring your customers feel listened to will improve your customer retention metrics
• You'll be able to build better KPIs and SLAs, designed with your customer wants in mind
• Increase customer engagement with your products and services, generating more useful feedback and insight
• Become a customer centric organization, something customers, consumers and clients REALLY appreciate
• Learn knowledge you can spread across other parts of your organization

Requirements

• None. We will work with you throughout the course
• No prior voice of the customer knowledge is required
• Course built to be open to all levels
• Reach out to me (email/LinkedIn) if you need an assistance

Target audience

• Anyone currently working for a company who wants to improve the experience of their customers
• Anyone who owns a business / manages a department and wants to improve customer satisfaction and engagement
• Anyone who wants to upskill in this field as voice of the customer activities are skills HIGHLY in demand
• Anyone who wants to leave the course with full confidence in delivering this topic