Train the Trainer Serenity: How to Handle Challenging People

57 Proven Techniques From 20 Different Case Studies To Manage The 8 Most Difficult Types Of People In the Workplace.

Created by: Jason Teteak
Author, YouTuber, Keynote & TEDx Speaker, CEO Rule the Room

What Will I Learn?

• Deal with distractions and interruptions by keeping the talk hogs at bay by setting boundaries…
• Get the experts on your side by giving them the spotlight with expert questions, leadership opportunities and 1-on-1 time…
• Simmer down the know-it-alls by separating them from the experts and non-verbally making them feel cared about…
• Use the one sentence intervention to handle any type of disruptive behavior and get people back on track…
• Handle negative people by offering choices and using logical consequences to sidestep the power struggles…
• Handle the fault finders and their tough issues by listening to them, establishing ground rules and handing it back to them…
• Shut down hecklers and control anger and anxiety and then motivate your employees to listen and perform…
• Placate resenters by re-establishing the relationship and showing that you care…
• Stimulate inattentive people with encouragement, arrange small successes, hook their goals and use “I noticed…” statements…
• Boost productivity by stimulating stubborn passivity…
• Meet the needs of others by engaging the distracted inefficient…
• Reduce interruptions by managing late arrivers…
• And much, much more…

Requirements

• Download the Serenity Workbook that accompanies this course so that you can follow along perfectly with what is being said.
• Stop the video when Jason says to do each of the activities that are in this program so that you can get the full Serenity experience.
• Apply each of the Your turns that occur in each of the major section descriptions to your training so that you can see dramatic differences in your training Rule the Room Serenity Style!

Target audience

• Training Professionals: Grow in your career, and make training fun with engaging learning techniques that guide people through a learning process that sticks.
• Team Leads: There’s nothing harder than managing a team that can’t apply what they’ve learned back on the job. So let us fix that for you.
• Directors & VP's: Give your managers and employees the training they need, so you can stay focused on strategy and execution, not on costly errors or injuries.
• Instructional Designers: Infuse your lessons with fun and excitement to fully engage your audience and maximize learning with meaningful metrics along the way.
• Founders and CEO's: Running a business is hard enough without also having to worry about training, so let us worry about it, instead, saving the company tons of time and money.