The Novice’s Guide to Mastering Processes

Learn how the ability to understand and master your processes is a powerful tool for you and your organisation.

Created by: Jason Guest
Passionate about organisational development

What Will I Learn?

• Describe the purpose of any process and how it’s structurally organised.
• Explain how grouping processes together supports organisational competitive priorities.
• Explain the various ownership roles and how they support processes.
• Describe why process management actually matters and what are the main process decisions organisations must make.
• Be able to correctly observe and map any process within your organisation
• Ensure you won’t make common mistakes or fall for misconceptions about processes.
• Build process maps which are useful to your organisation.
• Analyse any organisational process to identify improvement opportunities.
• Know the four basic mapping symbols you need to able you to get started mapping processes.
• Understand how to use different types of process maps depending on the story you want to tell.
• Understand how to create and utilise swimlane process maps.

Requirements

• Course is set at a Novice level - Already have some knowledge about processes and what they are.
• Beginners with no knowledge of processes are welcome - just follow the steps in the course to become a Novice.
• Open mind to learning new ways to look at process management and process mapping.

Target audience

• People in functional role interested in building knowledge and skills in how to understand processes.
• Managers already managing processes within their organisation.
• Anyone wanting to learn how to master their organisational processes.
• Beginner or Novice Project Managers.
• People wanting to get into Process Improvement work.