The Foundation of Quality for Business Profit

Quality management, Business excellence, Customer satisfaction, Profitability, Improvement tools and Techniques

Created by: Yohanna Saado
Instructor at Udemy

What Will I Learn?

• Business excellence, business performance indicators and international tools and techniques for achieving profitability
• Customer satisfaction, definition of quality, quality assurance, quality control, quality management and Cost of Quality COQ indicator
• The historical evolution of the quality and the Business process management tools
• The seven principles of quality management and their contribution to business excellence
• Types of customers, customer's segmentation, and listening to voice of the customer
• Use of The House of Quality to translate customer's requirements into technical specifications
• Kano Model for measuring customer satisfaction
• Measurements, Types of data, and mistakes in measurement
• The seven tools of quality control known as The 7 QC tools, and how to utilize them in solving problems
• a step-by-step guidelines for implementing a quality management system according to ISO 9001 and understanding the international accreditation process
• Kaizen and Six Sigma methodologies

Requirements

• Basic understanding of English Language
• Microsoft Excel and Microsoft PowerPoint

Target audience

• MBA students, employees , business owners, business leaders, pioneers, and entrepreneurs from all fields and all industries. Engineering, healthcare, education, industrial, hospitality, construction, food and beverage, projects, operations and so on
• all employees across entire organizational levels from fresh graduates, seniors, managers, project managers, Leaders, specialists, associates, supervisors, foremen. and from all departments such as; design, quality, production, maintenance, procurement, HR, material, sales, marketing, customer service and IT.
• diploma holders, bachelors degree, masters degree, and PhDs