The Customer: How to Understand Their Needs (BITE SIZE)
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The Customer: How to Understand Their Needs (BITE SIZE)
Original price was: $44.99.$12.00Current price is: $12.00.
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The Customer: How to Understand Their Needs (BITE SIZE)
★★★★★
$13.00 in stock
Udemy.com
as of December 17, 2024 6:11 am
Be guided on understanding the modern customer and how their needs have changed over time
Created by:
Learoy Tonight
Bite Size Learning
Bite Size Learning
Rating:4.46 (42889reviews)
78326students enrolled
What Will I Learn?
- Recognise how internal service impacts external service
- Define internal and external customers
- Determine factors that create customer value
- Link service to outcome
- Identify needs of internal and external customers
- Develop strategies to support the modern day customer - inclusive of the ‘millennial’ customer
- Develop strategies to gain an emotional connection with your customer
Requirements
- A keen readiness to learn and put it into practice
- Access to a computer, tablet or iPad
- Headphones or speakers to listen to videos
Target audience
- Anyone looking to improve the experience of their customers
- Anyone with an interest in driving a strong customer focus within their organisation
- Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
- Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
- Anyone from a small, medium or large organisation
Price History
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