Tackling Tough Conversations with Emotional Intelligence

Mastering Difficult, Tough Conversations and Constructive Debate | Effective Strategies using Emotional Intelligence

Created by: Robin Hills
Business Psychologist, Emotional Intelligence Trainer

What Will I Learn?

• Discover how emotional intelligence is used when tackling tough, difficult conversations to build emotional bonds.
• Identify and analyse the different approaches to tackling tough conversations in the workplace.
• Develop strategies for initiating, managing, and resolving to challenging conversations using emotional intelligence.
• Assess approaches for typical situations that require you to influence and communicate with different types of people.
• Distinguish the transactions between ego states and life positions defining how they influence behaviour.
• Recognise how to interact with different behavioural styles to manage stress reactions and build effective relationships.
• Create effective responses to challenging behaviours at work.
• Evaluate language patterns to influence and persuade through empathetic communication.
• Construct a plan to approach and manage difficult conversations.

Requirements

• You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
• A keenness to identify and understand ways to approach tough and difficult with confidence.
• An interest in how interactions with other people work and ways to build relationships more effectively.
• You should have a willingness to complete the practical activities to grow and develop your emotional intelligence skills.

Target audience

• This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of how to manage tough challenging conversations, the issues involved and ways to approach these confidently.
• This course will assist anyone who is regularly involved with challenging, difficult discussions and conversations.
• This course will help anyone who feels uncomfortable discussing issues with another person.
• This course will be perfect for you if you have a fear of conflict and would like to become more comfortable with managing intense disagreements.