Soft Skills for Support Agents | IT | Customer Support
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- This product is available at Udemy.
- At udemy.com you can purchase Soft Skills for Support Agents | IT | Customer Support for only $19.99
- The lowest price of Soft Skills for Support Agents | IT | Customer Support was obtained on November 22, 2024 7:40 am.
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Soft Skills for Support Agents | IT | Customer Support
★★★★★
$19.99
in stock
Udemy.com
as of November 22, 2024 7:40 am
Everyone can benefit from better soft skills | De-Escalation | Expectations | Empathy | Active Listening
Created by:
Robert Hean
Business Systems Manager
Business Systems Manager
Rating:4.57 (757reviews)
2152students enrolled
What Will I Learn?
- Understand how soft skills make a help desk agent more effective
- Effective ways to use soft skills while working on a help desk
- Learn why customers become escalated and how to effective manage them
- Set and communicate clear expectations around service and followups
- Employ self-care to manage your own internal state
Requirements
- Experience working on a help desk of any kind will be helpful, but is not necessary
Target audience
- Current help desk agents looking to improve their soft skills
- Individuals new to working on a help desk
- Help desk managers or supervisors looking to improve their teams soft skills
- Individuals with strong technical skills looking to work more with customers or teammates
- People in a technical field who want to expand their soft skills
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