Smart Tips: Customer Service

A collection of 31 micro-lessons to improve your skills for outstanding customer experiences

Created by: Jenny Dempsey
Customer Experience Manager

What Will I Learn?

• Discover effective ways to communicate with customers, building trust and rapport.
• Handle difficult situations with customers by learning problem-solving skills and maintaining professionalism and empathy.
• Master the art of resolving customer complaints to ensure satisfaction and retention.
• Develop a customer-focused mindset, prioritizing proactive problem-solving and personalized service.
• Maintain a positive attitude and professionalism in customer service, even in challenging situations.
• Practice and apply customer service skills through role-playing and real-life case studies.

Requirements

• Students should have a basic understanding of customer service principles.
• Familiarity with common customer service scenarios is helpful.
• A computer or device with internet connectivity.
• A notepad or digital note-taking tool for jotting down important points.
• Approach learning with a proactive and open-minded mindset.
• Be willing to participate and apply the tips and techniques learned.
• A role in customer service/experience is not required.

Target audience

• Individuals who are either currently working or aspiring to work in customer service roles or non-customer facing roles that still make an impact on the customer experience.
• They may be employed in various industries such as retail, hospitality, call centers, or customer support.
• The ideal student for this course is someone who: Wants to enhance their customer service skills, desires to communicate effectively and build positive relationships with customers, aims to handle difficult situations and complaints in a professional and empathetic manner, seeks to develop a customer-focused mindset and prioritize customer satisfaction