Six Sigma Black Belt: Certified QFD Specialist (Accredited)

Use QFD to Convert Customer Needs to Requirements | Achieve QFD Specialist Certification | Earn PDUs | CPDs | CEUs

Created by: Advanced Innovation Group Pro Excellence (AIGPE)
Drive Success to Excellence

What Will I Learn?

• Master the Ability to Understand Your Customer Requirements
• Systematically Translate Requirements to Process Technical Requirements OR Engineering Characteristics required for Your Business Process
• Discover the Needs & Requirements of Your Customers and Plan Your Organization's Response to these fulfill these Needs & Requirements
• Specialize Your Skills to Create Operational Definitions of Customer Requirements
• Become Proficient in the Planning Process of New or Redesigned Products or Services

Requirements

• No prior knowledge required
• Before using this tool, the QFD practitioner must seek an understanding of what his customer needs are
• Since QFD a hands-on tool, it is executed using props such as papers, pencils, whiteboards, etc. Hence, there is no need for any student to have an understanding of any particular software.

Target audience

• Six Sigma Green Belts & Black Belts
• Lean Specialists
• Process Improvement Experts
• Individuals who Deal with Client/Customers
• Individuals involved in Designing Products or Services for their Customers
• Employees of Manufacturing or Service Organizations
• Middle and Senior Managers who are Required to Coordinate within Various Departments from Product/Service Conceptualization, Designing, Production, Marketing and Sales