ServiceNow IT Service Management (CIS-ITSM) Tests by Domain

Practice for the ITSM Implementation exam domains: Incident, Problem, Change & Release, Request, Knowledge, and CMDB

Created by: Ali Saghaeian
ServiceNow Implementation Specialist

What Will I Learn?

• Gain the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow ITSM applications
• Access the most comprehensive set of practice questions with detailed explained answers, all built in the latest ServiceNow release
• Get familiar with the official question format and structure, and practice your knowledge in a simulated exam environment
• Test your knowledge and skills for each ITSM learning domain, separately: including Incident, Problem, Change & Release, Request, Knowledge, and CMDB

Requirements

• Prerequisite: Completion of the 'IT Service Management (ITSM) Implementation' course
• Recommended study: Product documentation and release notes for IT Service Management
• Recommended experience: 6+ months ServiceNow implementation and general platform experience
• Recommended knowledge: General familiarity with general industry terminology, acronyms, and initialisms

Target audience

• New users of ServiceNow IT Service Management (ITSM)
• ServiceNow administrators, IT admins, and ITSM implementers
• ServiceNow users, customers, partners, and employees
• Everyone interested in becoming a ServiceNow ITSM Certified Implementation Specialist