Salesforce AI Specialist Certification

Pass your AI Specialist Certification | Elevate Your Salesforce Skills with Cutting-Edge AI Solutions

Created by: Deepika Khanna
Software Developer,Blogger,Author

What Will I Learn?

• Understand the security, privacy, and grounding features that ensure the safe implementation of AI in Salesforce.
• Learn how to manage and configure the Einstein Trust Layer to protect sensitive data.
• Identify and apply Generative AI features in Salesforce, tailored for both Sales and Service clouds.
• Master the use of Einstein for Sales to automate and optimize the sales process, and Einstein for Service to enhance customer service with AI-driven solutions.
• Learn when and how to use Prompt Builder to create effective AI-driven prompts that align with your business requirements.
• Understand the process of building, activating, and executing AI prompts and templates that streamline business operations.
• Explore best practices for managing and customizing prompts to fit specific user roles and scenarios.
• Understand when to leverage Einstein Copilot for automation and efficiency.
• Learn how Salesforce's large language model (LLM) drives Copilot actions and how to create custom copilot actions.
• Understand the business scenarios that call for Model Builder, and how to configure standard, custom, and Bring Your Own Large Language Model (BYOLLM).
• Learn how to integrate and deploy your AI models for maximum business impact.

Requirements

• Basic understanding of salesforce is required to take this course.

Target audience

• Salesforce professionals looking to enhance their expertise with cutting-edge AI technology.
• Anyone who wants to fast-track their certification and get ahead in their career.
• Newcomers eager to break into the world of AI-driven CRM solutions.