Sales and Selling with Emotional Intelligence

Mastering Sales and Selling Skills | The Art of Persuasion with Emotional Intelligence | Enhancing Customer Experience

Created by: Robin Hills
Business Psychologist, Emotional Intelligence Trainer

What Will I Learn?

• Recognise the importance of emotional intelligence in selling and how you can use it to build your relationships with your customers
• Determine how your attitude to selling influences your sales success
• Identify the emotions that drive the selling process and how to work with them effectively
• Describe your uniqueness in terms of what you are selling and how you sell it
• Discover emotionally intelligent ways to sell through needs-based selling
• Examine ways to handle objections with confidence
• Identify the four social interactions style that drive customer / client behaviour
• Explain how to work with and sell to each social interaction style for maximum success
• Solve problems for your customers / clients by becoming a trusted resource and advisor

Requirements

• No prior knowledge and experience is needed to benefit from the course.
• You should have an interest in learning how to be more successful in selling using emotional intelligence.
• An interest in how interactions with other people work and how to build them more effectively.
• Whilst you don't need any experience of sales and selling to take this course, you will be eager to build and develop your selling skills.
• You should have a willingness to complete the practical activities to grow and develop your selling and your emotional intelligence skills
• This course does not cover prospecting, but focuses on the interaction with customers / clients in sales meetings.

Target audience

• Anyone currently working in sales looking to improve their skills, their relationships and their performance
• Anyone considering a career in selling and as a professional sales person
• Anyone who interacts with customers / clients on a day to day basis